View Your Purchase History

Once you buy a badge for Geekway, it is in your Tabletop Events account. To view the badge(s) you have purchased, follow these steps:

1. Go to Tabletop Events
2. Click on your username in the upper right
3. You will see the list of Conventions I’m Attending, with each line representing a convention with an associated attendee badge and name

Finding Your Receipt for a Badge

You might need to find your receipt. You have two options:

Option 1: Look for the email you were sent when you originally purchased your badge(s)

Option 2: In Tabletop Events, click on your username in the upper right. Under the list of Conventions I’m Attending, click the name of the attendee for which you want the receipt. On the badge profile that opens, scroll down and click the link for the Receipt #XXXXXXX (this will be a unique 7-digit number).

Managing Your Badges

Once you have a badge, you might need to do one of these things:

• Change info (name, pronouns, email) on a badge you own 

• Transfer ownership of a badge to someone else 

• Sell a badge to someone else 

• Refund a badge

See below for steps for whichever option you need. 

Change Info (Name, Pronouns, Email) on a Badge You Own

1. In Tabletop Events, click on your username in the upper right. 

2. Under the list of Conventions I’m Attending, click the name of the attendee for which you want to change name, pronouns or email address. 

3. On the badge profile that opens, click the green Edit button to the right of the badge number and name.

4. Change/update what needs to be changed, then click Done at the bottom of the page.

Note: Changing the email address associated with a badge does NOT change ownership of the badge. If you need to change ownership, see Transfer instructions below.

Transfer Ownership of a Badge to Someone Else

By transferring ownership of the badge, you will lose access to the badge. It will no longer show up in your list of badges. But it will allow the receiver to add event tickets to their badge. It will also allow the receiver to change their own badge info (name, email, pronouns).

The person you are transferring to must have a Tabletop Events account. If not, they will need to create one first.

To transfer a badge, you will need to use the Friend process. Make sure to refund any merch and remove any tickets associated with the badge first.

1. 1. The intended receiver needs to give you the email address they used to create their Tabletop Events account. 

   2. Under Account (right hand column), click on Friends. 

   3. In the Find Friend by Email search bar, type in their email address to find them, and click on their username in blue that appears below the search bar.

   4. The other person will receive an email. (You do NOT have to wait for them to accept the invitation before you can transfer the badge, so you can move on to step 5 immediately.) 

   5. Under Your Pending Friend Requests their username will appear, and you can click the green Give button to the right of their username. 

   6. On the page that opens, it will list the badges you have available to transfer. Click Give Badge next to the badge you want to transfer. Remember, once you do this you will no longer own or have access to this badge, so make sure you really intend to do this. The only way to get a badge back is to have it transferred back to you.

   7. They now own the badge.

Sell the Badge to Someone Else

Warning: This is a buyer beware situation. If you do not know the seller, have them forward you a receipt (the seller can follow the Finding Your Receipt for a Badge instructions to ensure it really exists in their name. Even then, we advise using caution. Also, Geekway LLC is not responsible for managing, mediating, or guaranteeing any financial transactions made outside of Tabletop Events. 

To sell a badge before badge sales end: 

1. We advise you to just return the badge and get a refund using the instructions below

2. It will go back into inventory and others get it

3. But if you do want to do it, simply follow the Transfer process.

4. The recipient then follows the Change Info steps once they receive the badge.

To sell a badge after badge sales ends:

• The seller should follow the Badge transfer process.

• The buyer should then follow the Change Info instructions. 

If you buy a badge from someone else:

• Make sure to verify that you can now view the badge (follow the steps in View Your Purchase History).

• Change personal information (name, pronouns, email) using the Change Info instructions. If you forget to do this, the badge will have the original owner’s name on it!

Refund a Badge

1. In Tabletop Events, click on your username in the upper right.

2. Under the list of Conventions I’m Attending, click the name of the attendee for which you want to refund the badge. 

3. On the badge profile that opens, check to see if there is any merch associated with the badge. That will need to be refunded first, as a badge cannot be refunded when there is merch associated with that badge.

4. Next, check to see if there are any tickets for activities associated with the badge. Those will need to be deleted or refunded first, as a badge cannot be refunded when there are associated with that badge.

5. Now you can scroll to the top and click the red Refund button to the right of the badge number and name.

Repeat this process for each badge, if you are refunding more than one badge.

Refunds will be the full amount minus 6%. This is for Tabletop Events and credit card processing fees. We do not have any control over this as these are all fees that go straight to Tabletop Events.

Any other questions? 

Email us at reg@geekway.com if you have a question not covered here, or if you need to make any badge changes during a convention.